In Thai tradition, the body is also a network of energy that flows through the Sen channels. When that flow is disrupted, tensions, fatigue, or a feeling of disconnection appear.
Frequently Asked Questions
How far in advance should I book?
We recommend booking:
- A minimum of 72 hours in advance for standard treatments.
- One week in advance for experiences with a jacuzzi.
How can I book using a gift card?
The beneficiary should contact Pura Bali Spa to make an appointment:
Phone: 619 893 835
Can I modify or cancel a reservation?
Yes. To modify or cancel a reservation, it is necessary to notify us with:
- 24 hours in advance for individual and couples reservations.
- 48 hours in advance for groups of more than 4 people.
Otherwise, the voucher will be considered used.
What days is the spa open?
The spa is open every day, including holidays, except:
- December 25
- January 1
When should I arrive?
Arriving about 10-15 minutes early allows you to slow down, change your environment, and start to disconnect before your massage. Every minute of calm adds to the experience.
What should I bring on the day of my appointment?
It will be mandatory to present the gift card on the day of the treatment.
Without the presentation of the voucher, the service cannot be performed.
Should I bring anything special, like a swimsuit?
Yes. It is necessary to bring your own swimsuit to access the spa facilities.
Does the spa have a shower and changing room?
Yes. We have private spaces for changing and showering, ensuring comfort and privacy before and after the treatment.
Can I choose the oil during the massage?
We have almond oil and neutral oil available for people with allergies. And for aromatic massages, you can choose essences such as eucalyptus, lavender, and cinnamon.
Is the center responsible for my personal belongings?
The company is not responsible for personal belongings left on our premises. Please check your belongings before leaving the premises.
Legal and sales conditions
Vouchers and gift cards
Can I return a purchase made online?
- No. We do not accept returns on online purchases.
- Treatments and vouchers are valid for one year from the date of purchase.
Can I change the purchased treatment?
Yes. The treatment may be modified or another service or product may be purchased as long as it is of the same economic value.
Are gift vouchers refundable?
No. Gift certificates are not refundable under any circumstances.
Are gift vouchers transferable?
Yes. Gift vouchers are transferable, provided they are used under the same purchase card and respect the conditions of validity.
What happens if I lose my gift voucher?
In case of loss of the gift voucher, a duplicate will not be issued.
It will be essential to present the payment confirmation that can be verified in our system.
How do I buy a gift card online?
The purchase is made directly through our website.
Once the purchase is made, you will receive your gift card within a maximum period of 24 hours.
What is the validity of the gift card?
The gift card is valid for 364 days from the date of purchase.
Once this period has passed, the voucher expires and no refunds are allowed.
Who owns the website?
This website is owned by Sukan Business Systems S.L.
What does accessing and using this website entail?
Accessing and using this website attributes the condition of user and implies full and unreserved acceptance of the general conditions of use and sale in force at all times.
Is online shopping secure?
Yes. Ritual Thai Spa does not receive or store credit card information.
Payments are processed directly through a secure payment gateway, which notifies us of the confirmation of the operation.
What personal data is requested and how is it managed?
To manage orders and reservations, personal data such as name, surname, telephone and email are requested.
This data is used exclusively for internal management, processing reservations and sending information related to our services.
Is my data disclosed to third parties?
No. Ritual Thai Spa guarantees the confidentiality of the data and does not pass it on to third parties. Only authorized personnel have access to such information.
Address
Pura Bali Massage SPA
Av. de Josep Tarradelas, 157 08029 Barcelona
Contact
Tel. 934 292 024
Mov. 619 893 835
Email: info@purabalispa.com