Home/FAQs

Frequently Asked Questions

We recommend booking:

  • A minimum of 72 hours in advance for standard treatments.
  • One week in advance for experiences with a jacuzzi.

The beneficiary should contact Pura Bali Spa to make an appointment:
Phone: 619 893 835

Yes. To modify or cancel a booking, it is necessary to provide notice with:

  • 24 hours’ notice for individual and couple bookings.
  • 48 hours’ notice for groups of more than 4 people.

Otherwise, the voucher will be considered redeemed.

The spa is open every day, including holidays, except:

  • December 25
  • January 1

Arriving 10-15 minutes early allows you to slow down, change your environment, and begin to unwind before your massage. Every minute of calm adds to the experience.

It will be mandatory to present the gift card on the day of the treatment.
Without the presentation of the voucher, the service cannot be performed.

Yes. It is necessary to bring your own swimsuit to access the spa facilities.

Yes. We have private changing areas and showers, ensuring comfort and privacy before and after your treatment.

We have almond oil and neutral oil available for people with allergies. For aromatic massages, you can choose essences such as eucalyptus, lavender, and cinnamon.

The company is not responsible for personal belongings left on our premises. Please check your belongings before leaving the premises.

Legal and sales conditions

Can I return a purchase made online?

  • No. Returns are not accepted on online purchases.
  • Treatments and vouchers are valid for one year from the date of purchase.

Yes. The treatment may be modified or another service or product may be acquired, provided that it is of the same economic amount.

No. Gift vouchers are not refundable under any circumstances.

Yes. Gift vouchers are transferable, provided they are used under the same purchase record and respect the validity conditions.

In case of loss of the gift voucher, a duplicate will not be issued.

It will be essential to present the payment confirmation that can be verified in our system.

The purchase is made directly through our website.
Once the purchase is made, you will receive your gift card within a maximum period of 24 hours.

The gift card is valid for 364 days from the date of purchase.

Once this period has passed, the voucher expires and no refunds are allowed.

This website is owned by Sukan Business Systems S.L.

Accessing and using this website attributes the condition of user and implies full and unreserved acceptance of the general conditions of use and sale in force at all times.

Yes. Pura Bali Spa does not receive or store credit card details.

Payments are processed directly through a secure payment gateway, which notifies us of the confirmation of the operation.

To manage orders and reservations, personal data such as name, surname, telephone and email are requested.

This data is used exclusively for internal management, processing reservations and sending information related to our services.

No. Pura Bali Spa guarantees the confidentiality of your data and does not share it with third parties. Only authorized staff have access to this information.

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We are

Here for you

We at
are here for you

Address

Pura Bali Massage SPA
Av. de Josep Tarradelas, 157 08029 Barcelona

Schedules

Monday through Friday from 10:00 a.m. to 9:30 p.m.
Saturdays and Sundays from 11:30 a.m. to 9:30 p.m.

Contact

Tel. 934 292 024
Cell: 619 893 835
Email: info@purabalispa.com

Address

Pura Bali Massage SPA
Av. de Josep Tarradelas, 157 08029 Barcelona

Schedules

Monday through Friday
from 10:00 a.m. to 9:30 p.m.
Saturdays and Sundays
from 11:30 a.m. to 9:30 p.m.

Contact

Tel. 934 292 024
Cell: 619 893 835
info@purabalispa.com

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