General terms and conditions of purchase

1. Company details

These General Terms and Conditions govern the purchase of experiences, treatments, thermal circuits, massages, wellness rituals and other Spa services offered through this website.

The owner of the website is:

• Company name: Sukan Business Systems, S.L.
• Trade name: Pura Bali Spa
• Tax ID (CIF): B-67289462
• Registered office: C/ Casanova, 118, 1º B izq., 08036 Barcelona, Spain
• Spa: Av. de Josep Tarradellas, 157, 08029 Barcelona, Spain
• Email: info@purabalispa.com
• Phone: +34 93 429 20 24
• Website: purabalispa.com

Hereinafter, the company.

2. Purpose and scope

These terms set out the rules that apply to the online purchase of the Spa experiences and services available on the website.

Making a purchase implies that the customer accepts these terms, as well as the specific features of the selected service.

The company reserves the right to update or modify these terms when necessary. The terms that apply to the customer are those published and in force at the time of the purchase, without prejudice to the rights legally granted to consumers.

3. Purchase process and order confirmation

The customer may freely choose among the available Spa experiences and check their features, duration, conditions and price before making the purchase.

To complete the purchase, the customer must provide the requested details, select one of the available payment methods and expressly confirm the order with an obligation to pay.

Once payment has been made successfully, the customer will receive an electronic confirmation of the purchase at the email address provided.

Where applicable, this confirmation will include the details of the experience purchased, the amount paid and the information needed to identify and redeem the purchase.

The company recommends checking the details entered before completing the order.

4. Prices, taxes and payment methods

All prices published on the website are in euros (€) and include the applicable taxes, unless expressly stated otherwise.

The final amount of the purchase will be the one shown before the order is confirmed.

Payments can be made using the methods enabled on the purchase platform.

The company does not store or have access to the full details of the bank cards used by customers when the payment is processed through a secure external payment gateway.

5. Security of online purchases

The company applies technical and organisational measures to protect personal information and the financial transactions made through its website.

The purchase process uses systems that protect communications and, where applicable, payment providers that apply security and authentication mechanisms to protect transactions.

Transactions are processed through specialised payment platforms that have their own security systems.

The company works to offer a safe online shopping environment and to protect the confidentiality of the data provided by its customers.

6. Purchase errors, technical incidents and duplicate purchases

If a technical error occurs during the purchase process, or there is an undue charge or a duplicate purchase as a result of an incident on the platform, the customer may contact our customer service team.

Once the incident has been checked, the company will:

• Cancel the duplicate or incorrectly processed transaction.
• Refund in full the amount charged unduly.
• Process the refund using the same payment method, whenever possible.
• Inform the customer of the outcome.

Where a charging error or duplicate purchase is confirmed, the customer will not bear any cost for the incorrect transaction.

The refund will be processed without undue delay and, in any case, within the legally applicable time limits.

To speed up the process, the customer should provide the order number, the proof of payment or any other information that allows the transaction to be identified.

7. Validity of the experiences purchased: 12 months

All Spa experiences purchased through our website are valid for twelve (12) months from the date of purchase, unless a more favourable condition is expressly stated in the description of the product.

During this period, the holder of the purchase may request and arrange a booking to enjoy the experience purchased.

To redeem the experience, the holder must contact the spa and request availability sufficiently in advance.

Bookings are subject to the availability of dates and times at the spa.

The date of the experience must be booked within the validity period of the voucher, unless the company expressly authorises an extension.

Once twelve months have passed without the experience having been redeemed, the voucher will be considered expired and will lose its commercial validity, without prejudice to any non-waivable rights that may correspond to the consumer under current legislation.

The company recommends booking sufficiently in advance to secure the desired availability.

8. Bookings and availability

Purchasing an experience does not necessarily mean that a specific date and time are assigned automatically, unless the product purchased expressly states that it includes a confirmed booking.

Where a prior booking is required, the customer must contact the spa through the official customer service channels.

Bookings are subject to the availability of the facilities, therapists and opening hours of the Spa.

The company will make every reasonable effort to enable the experience to be enjoyed within the validity period of the voucher.

9. Cancellations and changes to bookings

Requests to change or cancel a booking must be made directly to the spa through the official customer service channels.

The specific conditions for changes, cancellations or missed appointments may vary depending on the type of experience and will be communicated to the customer before the booking is made.

If the spa has to cancel a booking for reasons attributable to the company, the customer will be offered a new available date or the solution that applies under current legislation.

These terms may under no circumstances limit the legal rights of the consumer.

10. Right of withdrawal and refunds

In accordance with Spanish consumer protection legislation, distance purchases are subject to the right of withdrawal where legally applicable.

As a general rule, the consumer has fourteen (14) calendar days from the conclusion of the contract to exercise this right, without having to give any reason, unless one of the exceptions provided for by law applies.

In particular, the law provides for exceptions for certain services related to leisure activities when the contract provides for a specific date or period of performance.

Therefore, whether the right of withdrawal applies will depend on the nature of the experience and the specific terms of the contract.

Where the right of withdrawal applies and is correctly exercised, the company will make the refund in accordance with the time limits and requirements established by law.

Requests must be sent to info@purabalispa.com, stating the order number and the details needed to identify the purchase.

11. Personal data protection and privacy

The company undertakes to process its customers’ personal data confidentially, responsibly and in accordance with current data protection legislation, in particular the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018.

The data provided during the purchase process will be used exclusively for purposes related to the company’s activity and internal management, including:

• Processing and managing purchases.
• Confirming orders and sending proof of purchase.
• Managing bookings and the redemption of experiences.
• Handling enquiries, requests and incidents.
• Managing refunds and administrative or accounting operations.
• Complying with the applicable legal obligations.

The company will not sell, rent or market its customers’ personal data for third-party advertising purposes.

Data may only be disclosed to external providers or entities when necessary to manage the purchase correctly, process payments, provide technology services, comply with legal obligations or respond to requests from the competent authorities.

These providers must act in accordance with the safeguards and legal obligations that apply to data protection.

Data will be kept for as long as necessary to fulfil the purposes for which it was collected and for the legally required periods.

The customer may exercise the rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by sending a request to:

Email: info@purabalispa.com

The customer may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their rights have not been properly addressed.

For more detailed information on the processing of personal data, please see our Privacy Policy.

12. Commercial communications

The company will not use the personal data provided during the purchase to send unsolicited commercial communications.

Sending promotions, news, discounts or advertising by email or other electronic means will be subject to the applicable legal requirements and, where necessary, to the customer’s prior consent.

The customer may withdraw their consent at any time, without this affecting the management of their purchases or bookings.

13. Liability and provision of services

The company undertakes to provide the experiences and services described on the website in accordance with the features advertised.

The images and descriptions of the treatments and experiences are for information purposes and aim to faithfully represent the services offered.

The provision of the services will be subject to the operating conditions of the spa and to reasonable rules for the use of its facilities.

The customer undertakes to respect the internal rules of the Spa and the instructions of the staff to ensure a safe and satisfying experience.

The company will not be liable for any failure to perform caused by circumstances beyond its control, without prejudice to the liabilities that correspond to it by law.

14. Customer service and complaints

For any enquiry, incident related to a purchase, refund request or complaint, the customer may contact our customer service team through the following channels:

• Email: info@purabalispa.com
• Phone: +34 93 429 20 24
• Address: Av. de Josep Tarradellas, 157, 08029 Barcelona

The company undertakes to handle enquiries and complaints diligently and to respond within the legally established time limits.

15. Applicable law and jurisdiction

These terms are governed by Spanish law and, where applicable, by European legislation on consumer protection, electronic commerce and personal data protection.

In the event of a dispute, the parties will submit to the courts and tribunals that correspond under the mandatory rules on consumer protection.

This clause shall under no circumstances be understood as limiting consumers’ right to go to the courts that legally correspond to them.

16. Acceptance of the terms

Making a purchase through the website means that the customer has had access to these General Terms and Conditions of Purchase, has been able to read them before placing the order and accepts those that legally apply to the contract.

The company recommends reading these terms carefully before completing any purchase.

Thank you for trusting our services and choosing us for a wellness experience in Barcelona.